Academic standards
Updated policies
Strict integrity
Student centered
TNHE Institute maintains a strong commitment to academic excellence, transparency, and student success. We ensure that all registered students have access to an impartial and reliable mechanism to contest assessment results. Every grading decision remains transparent and fully reviewable to ensure all students are evaluated strictly against established educational benchmarks.
The right to request a formal academic review belongs unconditionally to every student currently enrolled in any academic track or program. A right to appeal is there for any currently enrolled student of any program. It should be via email and sent to academics@tnheinstitute.com as a request. This privilege is not restricted to final exams and extends across your entire educational journey.
Students may initiate a formal appeal under the following specific circumstances:
Coursework and Assignments: Marks awarded for any individual piece of work, practical project, or mid-term assignment that actively contributes to the final module grade.
Academic Progression: Any foundational or transitional grade that directly impacts a student’s eligibility to transfer between courses or progress to subsequent academic years.
Final Classifications: Overarching classifications assigned to final year-end course degrees.
To protect the integrity of the academic system, an appeal cannot be launched out of mere dissatisfaction. Valid grounds are strictly limited to instances where documented assessment procedures were omitted or improperly applied, resulting in a demonstrable disadvantage that materially altered your final mark. Students may also file an appeal if they can prove they were denied a structured opportunity to demonstrate their competencies against national standards, or if there is clear evidence of personal prejudice or assessor bias. However, simply disagreeing with a professional evaluation does not make a decision unreasonable.
There are numerous academic situations that do not qualify for a formal appeal and will be rejected immediately upon submission.
The following circumstances are strictly excluded from the appeals process:
Teaching Shortcomings: Complaints regarding bad tuition, inadequate supervision, or general academic support that happened before the assessment. These must be handled under the Student Complaints Policy when they occur.
Academic Judgment: Challenges to the professional evaluation of the Assessment Board. A student’s subjective feeling that a grade does not accurately mirror their natural ability or work ethic is not recognized.
Standard Mark Contests: Disagreements with the actual marks awarded, unless the case rests entirely on a claim of procedural error.
Administrative Mistakes: Basic calculation or recording errors are viewed as administrative issues rather than procedural faults and must be brought straight to the attention of staff for swift correction.
Please make your payments on time. If you know you cannot pay on time, email the Finance Team before the due date to explain why and suggest a new date.
Late Charge: If a payment is late by 7 days and you did not give us advance notice, a £50 late fee will be added to your account.
Interest: We may add interest charges to balances that remain unpaid for a long time.
Suspension: If your account is overdue by more than 14 days, your access to online learning platforms (Moodle) and live classes may be paused. We will reactivate your access as soon as the debt is settled.
The initial stage of the appeals process focuses on open communication and immediate resolution between the student and the evaluator.
This phase follows a strict timeline and workflow:
Immediate Dialogue: As soon as you receive a contested grade, you must discuss the mark directly with the primary assessor within 5 working days, officially logging the conversation on Stage 1 of the AAP Form.
Written Response: Following this meeting, the assessor has 5 working days to compile and deliver an official written response detailing the exact competencies required to gain the grade.
Escalation: If this initial dialogue fails to produce a resolution, the student must complete the “reason for appeal” section under Stage 2 of the AAP Form and forward all paperwork to the designated Internal Verifier.
If fees remain unpaid and you do not respond to our attempts to fix the issue directly, TNHE Institute reserves the right to hand your account over to an external collections agency. If this happens, you will have to pay all the collection costs on top of what you already owe.
During the second phase, the entire case is elevated to an objective internal authority to remove any immediate bias and ensure fairness. The Internal Verifier conducts a meticulous, top-to-bottom review of all available assessment records, submitted evidence, and course benchmarks. Once this audit is complete, the student will be formally notified of the decision both verbally and in writing within 5 working days using the response section of the Stage 2 AAP Form. If the student remains unsatisfied with the verifier’s findings, the paperwork moves to Stage 3, and a copy of the form is dispatched to the official Appeals Panel within 5 days.
The third and final internal tier involves a formal assembly designed to deliver a definitive, binding verdict on the matter.
The panel operates under the following structural guidelines:
Panel Composition: An independent Appeals Panel is officially brought together within 5 days of escalation, comprising the Programme Leader, a qualified assessor with no prior involvement in the case, and an independent Internal Verifier.
Hearing Invitations: Both the student making the appeal and the original module assessor receive formal invitations to appear before this panel to present their respective arguments.
Final Judgment: The panel clears up all procedural ambiguities and supplies supplementary context to hand down a final, balanced, and binding academic decision.